AI is not a Tech project, it's a Whole-Company Initiative (w/McGregor Faulkner, McKinsey)

McGregor Faulker, Associate Partner at McKinsey & Company has a wide view across the use of AI in insurance. 

'Mac' says that for every dollar you're spending on the technology, you're spending more on behavioral change management. Driving lift on business metrics has to be the focus, not just setting technology targets. 

To get value out of digital, you need to have the right strategy but also attract analytics and AI talent. Insurance may not be the first choice for top engineers, but there is a real opportunity and real sense of surprise by the impact one can have on the insurance industry. These are first-mover innovations rather than 30th iteration consumer plays. 

Insurers need grass-roots innovations that come from the front-line, designers in a lab to help shape a product, and top-level support. There are opportunities for everyone at insurers, not just data scientists who can be part of the change in the industry. 

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