Making Diversity, Equity & Inclusion Effective by Knowing What You Stand For (w/Cynthia Hardy, Pivot Partners)

Meet Cynthia Hardy, CEO and Founder at Pivot Global Partners, and recent author of 'Crossing Meridians'. 

Cynthia created a concept of 'Design Agility' in parallel to design thinking, it's a construct to re-orient around the customer and guide work. It gives you a method of discovering what customers need and will pay for. She describes how leaders often over-rely on their known paths, and instead need to learn through discomfort and cross divides to surround themselves with people who do not think and act just like them.

Cynthia says acting on the pulse of the organization is not enough to lift it up and change it. A leader needs to know what they stand for, develop vision and know what organizational strengths to leverage to move it, gaining traction win-by-win.

She also describes measuring learnings in new ways when dealing with new areas for the organization such as Innovation or DEI, and holding leaders accountable for the end-to-end processes from sourcing, hiring, onboarding, mentoring, and champions and advocates in promotion, rather than just focusing on the numbers.

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