Episodes
Friday Jan 03, 2025
Friday Jan 03, 2025
How do traditional players in insurance leverage technology to modernize while maintaining their heritage? This episode features Steve Johnson, Founder of Insured.IO, discussing how user experience drives customer retention and supports digital transformation in the insurance industry.
Steve shares insights into building a scalable SaaS platform, overcoming resistance to digital change, and fostering trust through seamless technology.
Key Insights:
- The importance of user experience in customer retention.
- Transitioning from professional services to a scalable SaaS model.
- Overcoming resistance to digital transformation.
Featured Conversations:
- [00:20] The impact of user experience on customer retention.
- [05:00] Transitioning from professional services to a scalable SaaS platform.
- [09:10] Overcoming resistance to digital transformation in established markets.
Notable Quote: "Trust is earned one interaction at a time, and technology helps us get there faster." – Steve Johnson
Resources:
- IO: insured.io
- LinkedIn: Steve Johnson
Tune in to discover how Steve Johnson is modernizing insurance through a user-first approach. Don’t forget to subscribe for future episodes.
Comments (0)
To leave or reply to comments, please download free Podbean or
No Comments
To leave or reply to comments,
please download free Podbean App.